Who Pays for Returns? How Online Shopping Apps Manage Cancellations, Refunds, and Double Delivery Costs
Introduction: The Hidden Cost Behind Easy Returns Online shopping has reshaped consumer expectations, particularly around convenience and flexibility. Features such as free returns, instant refunds, and no-questions-asked cancellations have become standard across many shopping apps. While these policies attract customers, they also introduce significant operational and financial challenges behind the scenes. Each canceled order or […]